FAQ
Frequently Asked Questions
Anyone who wants to enjoy and have a good time.
Being able to choose the level of difficulty, we prepare each experience according to the level you select. Either if it is your first time or you have years of experience.
Age doesn’t matter, but our experiences are suitable from 7 years.
Yes!
We have a room just for kids: Final Assault.
In addition, our rooms The Galleon, The Lost Tomb, and The New Rescue can be selected in the Kids’ Version.
We adapt the rooms to specific age groups
The accommodations are accessible for those using crutches or wheelchairs, except for the Dragon’s Ring experience.
Contact us to customize your experience.
The booking will be made with us online with a fee of 20 or 40 euros (depending the experience) and the rest will be paid at the local when you come to do the mission (we accept cash or card).
We offer several types of experiences:
– Rooms for 2 to 6 people
– Rooms for 2 to 8 people
– Rooms for 6 to 20 people
– Portable experiences for groups of 12 to 200 people
Prices vary depending on the room and the number of people.
Each room, experience, or transportable event has its own detailed pricing page.
For custom events, booking multiple rooms, or special conditions, please contact us.
For cancellations made more than 24 hours in advance, it will be allowed to change the day and time of the reservation to another free session within 30 days.
If the cancellation is made less than 24 hours in advance, the reservation and the amount thereof (20 or 40 euros depending on the room) will be lost. You must bear in mind that any type of cancellation harms workers and potential clients who have not been able to book that session
RETURN GUARANTEE: If during the first half of the game in any of our rooms you do not like the experience, you can leave the room and we will refund the money that corresponds to you. We only want satisfied customers 🙂
Punctuality is requested because, after you, another group may have reserved the same room and you should respect their schedule. Therefore, we cannot give more than 15 minutes of courtesy. If you arrive later, you will most likely lose your reservation or activity time. In the mission of the New Rescue, we ask you to come 5 minutes in advance as because of large groups.
The puzzles for the sessions are in Spanish and English. If you want the game in English, you must inform when making the reservation to adapt the plot to the language.
Due to the good development of the game, it is convenient that once the game has started, no one leaves.
However, if a situation arises that forces any of the team members to leave, you will have an emergency key.
